Technology hub

Our client, a prominent retailer in the plumbing, bathroom, and HVAC industry with a vast network of over 1000 branches spanning the US, Australia, and New Zealand, has been a cornerstone of residential and commercial markets since its inception in 1919.

BRIEF

Motivated by the success of the project in the US, they were keen to expand and accelerate the program by establishing a near-shore Technology hub in Mexico.

OBJECTIVES

Our client's primary objective was to sustain their success at scale while mitigating associated costs.

Recognising the high labour costs in the US, they considered an offshore project model to alleviate expenses without compromising quality or expertise.

SOLUTION

To meet the need for comprehensive offshore advisory and recruitment services, we followed a strategic process via our RPO offering.

This involved carefully selecting an offshore location in Mexico that aligned culturally, met high educational standards, and offered linguistic and time zone advantages.

Through thorough market research, we assessed talent availability, skill sets, and cost-effectiveness. This integrated approach ensures efficient offshore operations while supporting our clients' objectives effectively.

Example placements made:

• Automation Tester

• Back-End Developer

• Cyber Security Engineer

• Data Analyst

• Data Architect

• Front-End Developer

• Full Stack Developer (Python/Java)

• Java Developer

• Mobile App developer (iOS & Android)

• Performance Test Engineer

• Salesforce Developer

• Scrum Master

• Software Manager

• Software Architect

OUTCOME

As a direct outcome of TSSI's RPO Offering, 40 successful hires were secured, resulting in a substantial cost-saving of 1 million+ USD.

We played a pivotal role in establishing a technology hub from inception, meticulously addressing legal, compliance, and operational aspects. The initiative's success has sparked interest from other departments like Finance, Accounting, and Legal in replicating the model.

Notably, our comprehensive implementation and leadership contributed to an impressive 95% staff retention rate, underscoring their significant impact on the organization.