\ Case Study

E-commerce Retail Organisation

We facilitated 37 hires, successfully eliminating reliance on external contract workers and generating substantial cost savings of $500,000 for our client.

recruitment partner

Nipam Patel

Phone

+44 (0)7788 390 425

nipam.patel@tssirecruit.com

Achieved

hires

3:1

CV to placement ratio

$500,000

Cost savings achieved

With over 1000 branches across the US, Australia and New Zealand, our client is a leading retailer in the plumbing, bathroom, and HVAC industry, this $9 billion-dollar organisation has been serving residential and commercial markets since its establishment in 1919.

BRIEF

Our client’s objective was to revolutionise their customer’s experience by building an innovative e-commerce platform, from scratch, to include a new online ordering and delivery service, along with developing cutting-edge mobile applications to support this aim.

OBJECTIVES

The client’s main goal was to create a brand new digital platform from scratch, requiring a substantial recruitment drive to hire highly specialised technical IT personnel.

Although equipped with an internal recruitment team, their proficiency primarily focused on sourcing high-volume blue-collar staff, leaving them unprepared to assist in acquiring top-tier IT professionals. Therefore, external support was enlisted from TSSI.

SOLUTION

We worked closely with the IT leadership team to identify and hire the best IT talent in Texas, providing consultation on efficient hiring processes and salary guidance through market mapping.

Additionally, we supported the transition from an external consultant-dependent workforce to an in-house employee model.

Throughout the hiring process, we identified and advised on cost-saving opportunities, particularly in reducing reliance on external consultants.

Example placements made:

CISO
.NET Developer
Data Engineering
Data Scientist
DevOps Engineer
Front-End Developer
Full Stack Developer (Python/Java)
Mobile Developer (iOS)
Python Developer
Salesforce Engineer
ServiceNow Developer
Scrum Master
Software Engineering Manager
Sr. Data Analyst
VP of Enterprise Architecture
VP of Infrastructure & Ops

OUTCOME

We facilitated 37 hires, successfully eliminating reliance on external contract workers and generating substantial cost savings of $500,000 for our client.

Additionally, we played a key role in building a highly motivated team aligned with our clients’ values. Our close partnership with the IT leadership team, marked by frequent face-to-face meetings in Dallas, allowed us to gain a deeper understanding of the company culture and needs.

In 2021, we began working very closely with TSSI as our dedicated supplier for filling all of the roles within our US and overseas offices. The TSSI team have been very knowledgeable, resourceful, and quick to learn not only our technical requirements but more importantly, the right culture and fit for the organisation. TSSI has been in daily communication and has travelled to meet in-person on several occasions in our US and Overseas offices to discuss new roles, and, to better understand our requirements in terms of getting the right candidates to us quickly. They’ve conducted market research, explored alternative options and headhunted the right candidates even for the most difficult roles which required rare and specialist technical skills. They’ve consistently delivered to our (sometimes high!) expectations, and have gone above and beyond on many occasions which has led to us working exclusively with them as we continue to grow. We highly recommend them to any organization that needs to hire top quality candidates in roles that are in high demand.

Chief Information Security Officer

Back